Monday, October 17, 2016

About Me: Dr. Aaronson Makes The Invisible Visible. My Annotated Resume / CV (Curriculum Vitae)

Dr. Michael L. Aaronson, MD
Kidney Doctor and High Blood Pressure Specialist

"Patients want to know about the doctor who takes care of them. They want to know the physician's background, a little bit about the doctor's personal life, and why that provider would be the preferred choice for the individual patient who needs medical care." I learned these facts recently at a continuing medical education conference I attended.

Have you ever tried to look up a doctor before allowing that physician to take care of you? I have. Nowadays we all do. However, in my opinion, even with Google search savvy and knowledge of the use of the internet, I have run into difficulty finding enough information to make an informed decision. In my opinion, the websites available today surprisingly lack the information I seek. Therefore, we doctors have a personal responsibility to make what is invisible to the patient visible -- if we have nothing to hide. In other words, I need to provide you, a possible future patient, with more details about me, so that you can decide if you want to trust me to serve your kidney and high blood pressure needs.

Saturday, October 1, 2016

Lamenting the Lack of Software Instructions. What's the Solution?

By Bill Ball, Paperback – July 1998

What ever happened to the software instruction manual?

The ultimate software reference manual went away, and I, Dr. Aaronson, miss it. Why do I? Well, I want to know the advanced, non-intuitive, features of a program that I have purchased to maximize my return on investment and increase my productivity. 

Friday, September 9, 2016

Binge Watching While You Wait

The Aaronson family recently went on a vacation holiday to Europe. The flight time from Omaha, Nebraska to Barcelona, Spain is 10 hours and 5 minutes. That is a long trip! For those of you who have traveled across continents, you know that intercontinental flights can be very monotonous. When there is nothing to do, time stands still.

Traditionally, what can you do to get through it?

Saturday, September 3, 2016

Competing Cleaners Asking For the Excellent. Who did Better?


We have a large family. So when we travel, we have to stay in two rooms.

Typically, when we cruise, the company provides us with one cleaning person. The company expects their employees meet a standard of excellence. But how do I know I'm getting the level of service the company intends?

Friday, August 19, 2016

Improve Workflow and Decrease the Wait. An Approach to Crowd Control at the Buffet.

Please consider the following case study. 
The Aaronson family is on vacation/holiday. 
We are in a hurry, getting ready for an all 
day excursion/tour of a European country. We 
would prefer to feed the kids quality, wholesome 
food, quickly. We have a limited amount of time 
to eat breakfast because we have to 
meet our tour guide soon. If we don't meet the 
guide in time, we risk forfeiting our trip.

The Company offers a few choices to feed our 
group before we get off the ship and start our 
day. Here are our three options: the breakfast 
buffet, room service, or the off the 
menu, more formal, sit-down restaurant. 

Given those three choices, in your opinion, what's 
the best solution for us? The desired outcomes 
under the conditions I just provided are an 
excellent overall dining experience, 
superb customer satisfaction, quick delivery 
of food, and many options provided (that is, lots 
of variety). From the Company perspective, they 
want to offer the most efficient workflow to 
ensure quality, serving customers promptly and 
cost effectively. Which option provides the win-win?

The Answer is: