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Friday, September 9, 2016

Binge Watching While You Wait

The Aaronson family recently went on a vacation holiday to Europe. The flight time from Omaha, Nebraska to Barcelona, Spain is 10 hours and 5 minutes. That is a long trip! For those of you who have traveled across continents, you know that intercontinental flights can be very monotonous. When there is nothing to do, time stands still.

Traditionally, what can you do to get through it?

Saturday, September 3, 2016

Competing Cleaners Asking For the Excellent. Who did Better?


We have a large family. So when we travel, we have to stay in two rooms.

Typically, when we cruise, the company provides us with one cleaning person. The company expects their employees meet a standard of excellence. But how do I know I'm getting the level of service the company intends?

Friday, August 19, 2016

Improve Workflow and Decrease the Wait. An Approach to Crowd Control at the Buffet.

Please consider the following case study. 
The Aaronson family is on vacation/holiday. 
We are in a hurry, getting ready for an all 
day excursion/tour of a European country. We 
would prefer to feed the kids quality, wholesome 
food, quickly. We have a limited amount of time 
to eat breakfast because we have to 
meet our tour guide soon. If we don't meet the 
guide in time, we risk forfeiting our trip.

The Company offers a few choices to feed our 
group before we get off the ship and start our 
day. Here are our three options: the breakfast 
buffet, room service, or the off the 
menu, more formal, sit-down restaurant. 

Given those three choices, in your opinion, what's 
the best solution for us? The desired outcomes 
under the conditions I just provided are an 
excellent overall dining experience, 
superb customer satisfaction, quick delivery 
of food, and many options provided (that is, lots 
of variety). From the Company perspective, they 
want to offer the most efficient workflow to 
ensure quality, serving customers promptly and 
cost effectively. Which option provides the win-win?

The Answer is:

Friday, August 12, 2016

Underemployed is Unemployed

Let's define the phrase and then consider a few perspectives. The goal here is to help both the employer and the employee understand how common motivational behavior might work in different scenarios.

First, what does it mean to be underemployed? Simply stated, an underemployed worker doesn't have enough to do to justify the job he or she is currently doing to make it worth the company keeping the person's position.

Saturday, July 30, 2016

Defining Medical Jousting. Finding Quality Physicians Without Jousting.

To joust: to compete strictly for superiority.

To medically joust: when physicians criticize each other's care either verbally or in the medical record to "best" each other. An example of jousting: A primary care doctor refers to a specialist. The expert during the interview says: "Wow! What was he thinking? I'm glad you are here. I can clean up this mess. You made it just in time." 

How is the patient going to respond to the specialist's comments? Positively or negatively? Has the specialist built trust? No. Since most patients have faith in their primary care doctor, the critical remarks you just read hurt both the person making them as well as the jousted physician.